Monday - Friday: 8 AM - 5:30PM   Saturday: 9 AM - 2 PM

Service Manager/Service Writer

Visto's Trailer Sales

West Fargo, ND 58078

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Job details

Job Type Full-time

Number of hires for this role 2


Visto's Trailer Sales of West Fargo is growing and looking to add to the team. If you are hard working, mechanically inclined, intelligent, and have a great attitude, apply today! Visto's Trailer Sales is a leader in the trailer industry and has great advancement opportunities available for the right individuals. Full benefit package with great pay.

Full Job Description

Service Management:

  • Develop, communicate, enforce & monitor effective service department processes to ensure internal & external guest experience
  • Mentor & encourage team members in meeting company & customer needs
  • Responsible to establish & maintain an accurate & fair standard billing database
  • Develop & maintain a high level of product, market & industry knowledge
  • Design & implement growth opportunities to increase revenue
  • Lead team in surpassing sales goals
  • Effectively train, develop & motivate teams members
  • Establish yearly budgets to be reviewed and approved by General Manager
  • Responsible for financial performance & achieving of budgets
  • Responsible for process accountability & improvement
  • Learn & apply new selling skills, strategies & techniques with the release of new products & processes
  • Identify key businesses, vendors & customers to increase overall company sales
  • Create word-of-mouth advertising with satisfied customers
  • Review & process technician commissions for payroll to be processed

Daily Duties - included but not limited to:

  • Ensure retail, warranty claims & internal orders are completed in a timely manner
  • Review & change schedule as needed with Service Advisor
  • Maintain lot organization
  • Ensure shop, work orders, triage & parts are set every night
  • Schedule & organize service appointments
  • Assign work to technicians
  • Ensure preparations of accurate estimates & billings for customers
  • Utilize CRM for timely follow ups, establishing lifelong customers through repeat business with current & previous customers
  • Help schedule rental reservations as needed
  • Ensure triage is organized & clean
  • Closing out repair orders
  • Setting PDI schedule to ensure prioritization
  • Ensure equipment is maintained & serviced as needed
  • Successfully resolve customer complaints in a timely maner


  • Dental insurance
  • Health insurance
  • Vision insurance
  • Employee discount
  • Health Savings Account
  • Paid time off
  • IRA + company match after 1 year


  • Full-Time, Monday to Friday, 8 hour day shift
  • Rotating weekends


  • Driver's License (Preferred)
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